Frequently Asked Questions
If you have a question that has not been answered, please either contact us via the contact form below,
or email us at firstname.lastname@example.org
I want to buy a box for a friend’s birthday, do you do any type of personalisation?
You can add a personalised message card to your box for FREE!
Our cards are A6 printed postcards containing the message in the middle. You can also add this to your basket at the checkout.
Are your sweets suitable for vegetarians and vegans?
Not all our boxes are suitable for vegetarians and vegans, but we have created specific mixes to suit these dietary requirements and these are clearly labelled in our shop.
Can I choose my own Pick & Mix?
Yes! We have a huge range of Pick 'N' Mix to choose from, just select the size you want; either pouch, jar or gift box, and then enter your selection of sweets in the box below.
Is the packaging recyclable?
Yes, all our packaging is recyclable including the postage bag or box the products come in, so please do recycle your packaging! ♻️
What If there is a sweet in the mix that I don't like?
If there is a certain sweet you absolutely do not like in one of our sweet mixes that you wish to buy, we can take it out and replace it with other sweets from that mix. We are also able to swap it out completely for a different sweet subject to stock. At the checkout, there is an additional comments box, just add a note in there, and we will do our best to meet your needs.
What is the postage/packaging costs and what are the lead times?
All orders include FREE standard delivery.
Standard delivery is 2-4 Working days.
At the checkout, you can upgrade to Express delivery which is 1-2 Business days, for a small additional cost.
All our orders are sent out by Royal Mail first class or second class post. Some larger orders may be sent out via courier.
Please note our cut off time is midnight for next day despatch. Orders are not despatched on weekends or bank holidays.